Privacy Policy
Protection of your personal data is our priority
Last updated: October 11, 2025
Summary
- Purpose: Protect personal data under KVKK.
- Your rights: access, rectification, erasure, objection.
- Contact: +90 216 339 00 39 and info@novaambulans.com.tr.
1. Introduction
We protect your personal data in line with KVKK and related laws. This policy explains how data is collected, processed, stored and protected.
2. Data Controller
Legal Name: Nova Sağlık Yönetim Danışmanlık ve Medikal Ürünler Sanayi Ticaret Limited Şirketi
Trade Name: Nova Ambulans
Address: Eğitim Mahallesi, Avrasya İş Merkezi Asil Sokak No:3/C Kat:1 Daire:22/23, 34722 Kadıköy/İstanbul
Phone: +90 216 339 00 39
Email: info@novaambulans.com.tr
3. Personal Data We Collect
3.1. Identity Information
Name, surname, national ID number, date of birth, gender
3.2. Contact Information
Phone number, email address, address information
3.3. Health Information
Patient complaints, medical history, medications used, allergies, diagnosis and treatment information, vital signs (special category personal data)
3.4. Financial Information
Payment information, invoice information, insurance information
3.5. Location Information
Location information obtained during emergency calls, ambulance route information
4. Purposes of Processing Personal Data
- Provision of emergency health services
- Execution of patient transport operations
- Performing and recording medical interventions
- Conducting billing and payment operations
- Fulfillment of legal obligations
- Improvement of service quality
- Communication and information activities
- Conducting insurance operations
5. Legal Basis for Processing Personal Data
Your personal data is processed based on the following legal grounds:
- Your explicit consent
- Being directly related to the establishment or performance of a contract
- Being explicitly provided for in laws (KVKK Art. 5/2-a)
- Processing being mandatory for the establishment, use or protection of a right
- Processing being mandatory for the legitimate interests of the data controller
Important: Your special category personal data (health information) is processed with your explicit consent or in cases permitted by law in accordance with KVKK Art. 6.
6. Transfer of Personal Data
Your personal data may be transferred to the following parties, limited to the purposes stated above and in compliance with the conditions stipulated in the KVKK:
- Ministry of Health and relevant public institutions
- Hospitals and healthcare institutions
- Insurance companies
- Authorized law enforcement (when necessary)
- Judicial authorities (in case of court order)
- Third-party service providers (data processors)
7. Storage of Personal Data
Your personal data is stored for the period necessary for the purpose for which it is processed and within the periods stipulated in the relevant legislation. Medical records are stored for at least 10 years in accordance with the Patient Rights Regulation. When the storage period expires, your personal data will be deleted, destroyed or anonymized.
8. Security Measures
We take the following technical and administrative measures to ensure the security of your personal data:
- Use of encryption technologies
- Secure data storage systems
- Access control and authorization
- Regular security audits
- Staff training
- Vulnerability detection and response systems
- Physical security measures
9. Your Rights as a Data Subject
In accordance with KVKK Art. 11, as a data subject, you have the following rights:
- Learning whether your personal data is processed
- Requesting information about it if processed
- Learning the purpose of processing and whether they are used in accordance with their purpose
- Knowing the third parties to whom they are transferred domestically or abroad
- Requesting correction if processed incompletely or incorrectly
- Requesting deletion or destruction within the framework of conditions stipulated in KVKK Art. 7
- Requesting notification of correction, deletion and destruction operations to third parties
- Objecting to a result arising against you through analysis of processed data exclusively by automated systems
- Requesting compensation for damages in case of damage due to unlawful processing
How to Apply?
To exercise your rights, you can send an email to info@novaambulans.com.tr with identity verification documents or submit your petition with wet signature to the address below.
10. Contact
11. Policy Updates
This privacy policy may be revised from time to time due to changes in legal regulations or updates in our services. Updates will be published on this page. We recommend reviewing the policy regularly.