Question 1

Are your ambulance services available 24/7?

Accepted Answer

Yes, we provide uninterrupted ambulance services 24/7 throughout Istanbul and across Turkey. You can reach us anytime for emergencies.

Question 2

What is the difference between private ambulance and 112?

Accepted Answer

112 Emergency Service is a public service focused on life-threatening situations. Private ambulances serve both in emergencies and in planned transfers such as comfortably transporting stable patients (e.g., hospital to home, home to appointment).

Question 3

How is your pricing?

Accepted Answer

Pricing varies depending on the type of service (emergency, transport), distance, and the patient’s condition. Please contact us for detailed information and quotes.

Question 4

What payment options do you accept?

Accepted Answer

We accept cash, credit/debit cards (contactless POS), and bank transfer. All services are invoiced.

Question 5

Does private health insurance or SGK cover private ambulance services?

Accepted Answer

This depends on your policy coverage and SGK's current regulations. Some private insurances may cover it in emergencies or if deemed necessary by a doctor. SGK typically covers inter-hospital transfers under certain conditions. We can issue an invoice for insurance submission upon request.

Question 6

Are your ambulances fully equipped?

Accepted Answer

Yes, all our ambulances comply with Ministry of Health regulations and are fully equipped with modern medical devices and emergency equipment.

Question 7

Do you provide intercity patient transport?

Accepted Answer

Yes, we provide safe and comfortable intercity patient transport throughout Turkey. Our specially equipped vehicles and experienced teams handle long-distance transfers.

Question 8

Can I rent an ambulance for events?

Accepted Answer

Yes, we provide fully equipped ambulances and medical teams for concerts, sports events, fairs, and all organizations.

Question 9

Do your ambulances have doctors on board?

Accepted Answer

All our ambulances are staffed with expert professionals such as paramedics and EMTs. A doctor can be added upon request for an additional fee.

Question 10

What is the difference between red and blue striped ambulances?

Accepted Answer

A red stripe indicates a fully equipped 'Emergency Ambulance' capable of responding to emergencies. A blue stripe indicates a 'Patient Transport Ambulance' used for transporting stable patients.

Question 11

Can a patient's relative accompany as a companion in the ambulance?

Accepted Answer

Yes, depending on the patient’s condition and team approval, one companion is usually allowed to accompany the patient.

Question 12

What information should I prepare to call an ambulance?

Accepted Answer

During the call, inform our operator of the patient’s general condition, age, consciousness status, exact address, and a reachable phone number to speed up the process.

Question 13

What should I do until the ambulance arrives?

Accepted Answer

Stay calm and ensure your safety first. If the patient is unconscious and not breathing, start basic life support. Apply pressure to severe bleeding with a clean cloth. If no trauma is suspected, lay the patient on their side to keep the airway open.

Question 14

How long will it take for you to arrive?

Accepted Answer

Our nearest team is dispatched immediately. Depending on traffic and distance, our goal is to reach you as soon as possible.

Nova Ambulans FAQ Hub

General Questions

Service Details

Emergency Situations

FAQ Answers and Topics

General Questions

Service Details

Emergency Situations